Terms and Conditions

Last updated: 8 September 2026

These Terms & Conditions apply to the use of the Ceylon Vollet website and purchases made from Ceylon Vollet.

By using our website or purchasing a gemstone from us, you agree to these Terms & Conditions together with any policies specifically applicable to your purchase.

Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. About Ceylon Vollet

Ceylon Vollet is an Australian gemstone business based in Hobart, Tasmania, specialising in individually selected natural coloured gemstones, including gemstones sourced from Sri Lanka.

Our website provides information about gemstones offered for sale, gemstone sourcing services, certification, delivery and related services.

2. Natural Gemstones

Natural gemstones are products of nature and may contain variations in colour, inclusions, internal characteristics, surface features and other characteristics associated with natural gemstone formation.

These natural characteristics are not necessarily defects.

Each gemstone is individually described using the information reasonably available to Ceylon Vollet, including applicable laboratory reports and our own visual observations where clearly identified as such.

3. Gemstone Descriptions and Laboratory Reports

We take reasonable care to ensure gemstone descriptions, weights, dimensions, treatment information and other material information displayed on our website are accurate.

Where a gemstone is accompanied by an independent laboratory report or certificate, the relevant laboratory's identification and findings may be reproduced or summarised on the product page.

Statements attributed to a laboratory are based on the applicable report. Ceylon Vollet does not represent that a laboratory has determined a characteristic, including geographic origin or treatment status, unless this is stated or supported by the relevant report.

Original laboratory documentation supplied with a gemstone forms part of that gemstone's documentation and should be retained by the purchaser.

4. Colour and Photography

We make reasonable efforts to represent gemstones accurately.

However, gemstone colour and appearance may vary depending on lighting conditions, viewing angle, photography, camera settings, display calibration and the device or screen used to view images.

Photographs and videos are therefore intended to provide a reasonable representation of the gemstone rather than a guarantee that its appearance will be identical under every viewing condition.

Additional photographs or videos may be available on request.

5. Availability and One-of-a-Kind Gemstones

Many gemstones offered by Ceylon Vollet are individual, one-of-a-kind pieces.

A gemstone remains subject to availability until an order and applicable payment have been successfully confirmed.

In the unlikely event that a gemstone becomes unavailable after an order is placed, we will contact you and provide an appropriate resolution, which may include a refund.

6. Prices

Unless otherwise stated, prices displayed on our website are in Australian dollars (AUD).

The price displayed at checkout is the applicable purchase price, subject to any clearly disclosed discounts, charges or adjustments.

Any applicable tax treatment will be displayed or handled in accordance with applicable Australian requirements.

7. Payment

Online orders must be paid using one of the payment methods made available at checkout.

An order is not considered fully paid until the applicable payment has been successfully processed or cleared.

Separate payment arrangements may apply to an approved Personal Delivery & Private Handover transaction.

8. Orders

After placing an order, you may receive an electronic order confirmation.

Ceylon Vollet reserves the right to cancel or decline an order where reasonably necessary, including where:

a gemstone is no longer available;
a payment cannot be successfully processed;
incorrect pricing or material listing information has occurred;
we reasonably suspect fraud or unauthorised activity; or
we are unable to lawfully or reasonably fulfil the order.

Where we cancel a paid order before supply, any amount owing to you will be refunded using the appropriate payment method.

9. Delivery Within Australia

Ceylon Vollet currently provides complimentary secure delivery within Australia for eligible online gemstone purchases.

Our current estimated delivery timeframe is 3–7 business days from dispatch.

Orders may be sent using Australia Post or another suitable delivery provider. Appropriate tracking, transit cover and delivery confirmation may be arranged depending on the gemstone, value, destination and delivery provider.

Customers are responsible for providing a complete and accurate delivery address.

Full delivery conditions are contained in our Postal Delivery & Returns Policy.

10. Returns

For eligible loose gemstones purchased through our online store, Ceylon Vollet provides a voluntary 14-day change-of-mind return period, subject to our Postal Delivery & Returns Policy.

You must contact Ceylon Vollet within 14 calendar days of receiving the gemstone to request an eligible change-of-mind return.

Conditions apply, including requirements relating to the gemstone's condition, original documentation and secure return delivery.

Specially sourced, customised, recut, repolished, engraved, set or otherwise customer-modified gemstones may be excluded from our voluntary change-of-mind policy.

These conditions do not limit rights or remedies available under the Australian Consumer Law.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions, our Postal Delivery & Returns Policy, or any other Ceylon Vollet policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

Where a gemstone does not meet an applicable consumer guarantee, remedies will be provided in accordance with Australian law.

This distinction is important because the ACCC specifically warns businesses that their own return policies cannot remove consumers' statutory rights.

12. Personal Delivery & Private Handover

Selected higher-value gemstones may be eligible for Personal Delivery & Private Handover by prior arrangement.

This service may involve a reservation deposit, secure meeting arrangements, inspection of the gemstone and its documentation, and payment of the remaining balance before the gemstone is released.

Personal Delivery & Private Handover transactions are subject to our separate Personal Delivery & Private Handover Policy.

13. Bespoke Gemstone Sourcing

Where Ceylon Vollet agrees to source a gemstone according to a customer's particular requirements, additional terms may be agreed before sourcing begins.

Submitting a gemstone request does not, by itself, commit the customer to a purchase unless otherwise expressly agreed.

Specially sourced gemstones may be excluded from our voluntary change-of-mind return policy where this is clearly disclosed, without limiting rights available under the Australian Consumer Law.

14. Intellectual Property

Unless otherwise stated, content appearing on the Ceylon Vollet website—including branding, logos, written content, product descriptions, photographs, graphics and website materials—is owned by or licensed to Ceylon Vollet.

Website content must not be reproduced, distributed or commercially used without permission, except where permitted by law.

15. Website Availability

We aim to keep our website accurate and accessible but do not guarantee that it will always operate without interruption or technical error.

We may update, modify or temporarily withdraw website content or functionality where reasonably necessary.

16. Liability

To the maximum extent permitted by law, Ceylon Vollet is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in this section excludes, restricts or modifies liability, consumer guarantees or other rights where doing so would be unlawful.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The Terms applicable to a purchase will generally be those published or otherwise agreed at the time the relevant transaction is made, unless a change is required by law or otherwise validly agreed.

This is preferable to saying you can unilaterally change the terms of an already completed transaction; the ACCC identifies one-sided variation clauses as potentially unfair contract terms.

18. Governing Law

These Terms & Conditions are governed by the laws applicable in Tasmania, Australia, subject to any rights or protections available under applicable Australian law.

19. Contact Us

Questions regarding these Terms & Conditions can be directed to:

Ceylon Vollet

Natural Coloured Gemstones
Hobart, Tasmania, Australia

Email: contact@ceylonvollet.com.au
WhatsApp: +61 469 374 218