Postal Delivery and Return policy

From Our Collection to Yours, With Care

Every Ceylon Vollet gemstone is individually selected and handled with care.

Our aim is to provide a secure, transparent and considered experience from purchase through to delivery.

Complimentary Secure Delivery Within Australia.

Ceylon Vollet provides complimentary secure and tracked delivery within Australia for gemstone purchases.

Orders are generally dispatched following confirmation of payment, with an estimated delivery timeframe of 3–7 business days from dispatch.

For gemstone orders sent through Australia Post, appropriate Extra Cover and Signature on Delivery will be arranged in accordance with Australia Post's requirements for valuable items.

Australia Post classifies precious stones as valuable items. For domestic valuable items valued over A$100, its guide requires Extra Cover and an eligible service, including a parcel service with Signature on Delivery.

Tracking information will be provided once your gemstone has been dispatched.

For selected higher-value purchases, Ceylon Vollet may contact you before dispatch to confirm appropriate secure delivery arrangements. Where necessary, Ceylon Vollet may arrange an alternative suitable delivery method.

Secure & Discreet Packaging

Every gemstone is carefully prepared and securely packaged to protect it during transit.

Gemstones are placed within protective packaging designed to prevent movement during carriage. External packaging is securely sealed and discreet so that the contents are not identifiable as gemstones or other valuable items.

This reflects Australia Post's requirements that valuable-item packaging use a strong box or case with sufficient packing material to prevent movement, and that domestic packaging not identify its valuable contents.

Any laboratory report, gemstone certificate or other documentation supplied with your purchase will be securely packaged with the order or provided separately where appropriate.

Delivery & Signature

Customers are responsible for providing a complete and accurate delivery address at checkout.

For selected higher-value orders, Ceylon Vollet may contact you to verify delivery information before dispatch.

Where Signature on Delivery or another form of delivery confirmation applies, please ensure that an appropriate person is available to receive the parcel.

Once an order has entered the delivery network, changes to the delivery address may not always be possible.

Tracking information should be used to monitor the progress of your delivery.

14-Day Returns — Loose Gemstones

We understand that purchasing a natural gemstone online is a considered decision.

For eligible loose gemstones purchased through our online store, Ceylon Vollet offers a 14-day change-of-mind return period.

You must contact us within 14 calendar days of receiving your gemstone if you wish to request a change-of-mind return.

This voluntary change-of-mind return policy is provided in addition to any rights you may have under the Australian Consumer Law.

Return Eligibility

For a change-of-mind return to be accepted, the gemstone must:

be returned in the same condition in which it was received;
not have been damaged, set into jewellery, altered, recut, polished or otherwise modified;
include its original packaging;
include all laboratory reports, certificates and other documentation supplied with the gemstone;
be accompanied by proof of purchase; and
meet the return process and timeframe described in this policy.

Ceylon Vollet reserves the right to inspect and verify the returned gemstone and accompanying documentation before approving a change-of-mind refund.

How to Request a Return

Before returning a gemstone, please contact Ceylon Vollet:

Email: contact@ceylonvollet.com.au
WhatsApp: +61 469 374 218

Please provide your order details, the reason for the return and, where requested, photographs or video showing the gemstone's current condition.

Please do not send a gemstone back without first contacting us.

Once your return request has been reviewed, we will provide appropriate return instructions.

Secure Return Delivery

For an eligible change-of-mind return, the customer is responsible for arranging and paying the return delivery costs.

Because gemstones are valuable items, approved returns must be carefully and securely packaged and returned using a delivery method specified or approved by Ceylon Vollet, with appropriate tracking, transit cover and delivery confirmation where applicable.

Please retain your tracking number, proof of postage and any applicable transit-cover documentation until your return has been received and completed.

Inspection & Refund

Once the returned gemstone is received, Ceylon Vollet will inspect the gemstone and its accompanying laboratory report, certificate and other documentation.

If the gemstone meets the conditions of this voluntary change-of-mind policy, the applicable refund will be processed to the original payment method.

Original laboratory reports and certificates form an important part of an individual gemstone's documentation and must be returned with the gemstone.

If the gemstone or its accompanying documentation has been damaged, altered, substituted or is missing, the return may not qualify under our voluntary change-of-mind return policy.

Gemstones that are not Eligible for Change-of-Mind Returns

The 14-day change-of-mind return policy does not apply to gemstones that have been:

specially sourced at a customer's request;
customised;
recut or repolished;
engraved;
set into jewellery; or
otherwise altered or modified at the customer's request.

These exclusions apply only to Ceylon Vollet's voluntary change-of-mind return policy and do not limit any rights or remedies available under the Australian Consumer Law.

Damaged, Incorrect or Not as Described

Please inspect your gemstone and accompanying documentation promptly after delivery.

If you believe your order has arrived damaged, is incorrect, or materially differs from its description or accompanying documentation, please contact Ceylon Vollet as soon as reasonably possible.

Please retain the gemstone, its packaging and all accompanying documentation while the matter is reviewed.

Where a product does not meet an applicable consumer guarantee, your rights and available remedies will be determined in accordance with the Australian Consumer Law.

These rights are separate from our voluntary 14-day change-of-mind return policy.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Goods sold by Ceylon Vollet come with consumer guarantees that apply under Australian law, including requirements relating to acceptable quality and that goods match their description.

Our 14-day change-of-mind return policy is a voluntary policy provided in addition to your statutory consumer rights.

Personal Delivery & Private Handover

This Postal Delivery & Returns Policy applies primarily to gemstones purchased online and delivered to the customer.

Selected higher-value gemstones may instead be eligible for Personal Delivery & Private Handover by prior arrangement.

Purchases made through that service are subject to our separate Personal Delivery & Private Handover Policy, including applicable reservation deposit, inspection and handover conditions.

→ View our Personal Delivery & Private Handover Policy

Contact Us

If you have any questions about delivery or returns, please contact us before purchasing.

Ceylon Vollet

Natural Coloured Gemstones
Hobart, Tasmania, Australia

Email: contact@ceylonvollet.com.au
WhatsApp: +61 469 374 218

Unearthed. Uncommon. Unforgettable.

Postal Delivery and Return policy

From Our Collection to Yours, With Care

Every Ceylon Vollet gemstone is individually selected and handled with care.

Our aim is to provide a secure, transparent and considered experience from purchase through to delivery.

Complimentary Secure Delivery Within Australia.

Ceylon Vollet provides complimentary secure and tracked delivery within Australia for gemstone purchases.

Orders are generally dispatched following confirmation of payment, with an estimated delivery timeframe of 3–7 business days from dispatch.

For gemstone orders sent through Australia Post, appropriate Extra Cover and Signature on Delivery will be arranged in accordance with Australia Post's requirements for valuable items.

Australia Post classifies precious stones as valuable items. For domestic valuable items valued over A$100, its guide requires Extra Cover and an eligible service, including a parcel service with Signature on Delivery.

Tracking information will be provided once your gemstone has been dispatched.

For selected higher-value purchases, Ceylon Vollet may contact you before dispatch to confirm appropriate secure delivery arrangements. Where necessary, Ceylon Vollet may arrange an alternative suitable delivery method. Secure & Discreet Packaging

Every gemstone is carefully prepared and securely packaged to protect it during transit.

Gemstones are placed within protective packaging designed to prevent movement during carriage. External packaging is securely sealed and discreet so that the contents are not identifiable as gemstones or other valuable items.

This reflects Australia Post's requirements that valuable-item packaging use a strong box or case with sufficient packing material to prevent movement, and that domestic packaging not identify its valuable contents.

Any laboratory report, gemstone certificate or other documentation supplied with your purchase will be securely packaged with the order or provided separately where appropriate.

Delivery & Signature

Customers are responsible for providing a complete and accurate delivery address at checkout.

For selected higher-value orders, Ceylon Vollet may contact you to verify delivery information before dispatch.

Where Signature on Delivery or another form of delivery confirmation applies, please ensure that an appropriate person is available to receive the parcel.

Once an order has entered the delivery network, changes to the delivery address may not always be possible.

Tracking information should be used to monitor the progress of your delivery.

14-Day Returns — Loose Gemstones

We understand that purchasing a natural gemstone online is a considered decision.

For eligible loose gemstones purchased through our online store, Ceylon Vollet offers a 14-day change-of-mind return period.

You must contact us within 14 calendar days of receiving your gemstone if you wish to request a change-of-mind return.

This voluntary change-of-mind return policy is provided in addition to any rights you may have under the Australian Consumer Law.

Return Eligibility

For a change-of-mind return to be accepted, the gemstone must:

be returned in the same condition in which it was received;

not have been damaged, set into jewellery, altered, recut, polished or otherwise modified;

include its original packaging;

include all laboratory reports, certificates and other documentation supplied with the gemstone;

be accompanied by proof of purchase; and

meet the return process and timeframe described in this policy.

Ceylon Vollet reserves the right to inspect and verify the returned gemstone and accompanying documentation before approving a change-of-mind refund.

How to Request a Return

Before returning a gemstone, please contact Ceylon Vollet:

Email: contact@ceylonvollet.com.au WhatsApp: +61 469 374 218

Please provide your order details, the reason for the return and, where requested, photographs or video showing the gemstone's current condition.

Please do not send a gemstone back without first contacting us.

Once your return request has been reviewed, we will provide appropriate return instructions.

Secure Return Delivery

For an eligible change-of-mind return, the customer is responsible for arranging and paying the return delivery costs.

Because gemstones are valuable items, approved returns must be carefully and securely packaged and returned using a delivery method specified or approved by Ceylon Vollet, with appropriate tracking, transit cover and delivery confirmation where applicable.

Please retain your tracking number, proof of postage and any applicable transit-cover documentation until your return has been received and completed.

Inspection & Refund

Once the returned gemstone is received, Ceylon Vollet will inspect the gemstone and its accompanying laboratory report, certificate and other documentation.

If the gemstone meets the conditions of this voluntary change-of-mind policy, the applicable refund will be processed to the original payment method.

Original laboratory reports and certificates form an important part of an individual gemstone's documentation and must be returned with the gemstone.

If the gemstone or its accompanying documentation has been damaged, altered, substituted or is missing, the return may not qualify under our voluntary change-of-mind return policy.

Gemstones that are not Eligible for Change-of-Mind Returns

The 14-day change-of-mind return policy does not apply to gemstones that have been:

specially sourced at a customer's request;

customised;

recut or repolished;

engraved;

set into jewellery; or

otherwise altered or modified at the customer's request.

These exclusions apply only to Ceylon Vollet's voluntary change-of-mind return policy and do not limit any rights or remedies available under the Australian Consumer Law.

Damaged, Incorrect or Not as Described

Please inspect your gemstone and accompanying documentation promptly after delivery.

If you believe your order has arrived damaged, is incorrect, or materially differs from its description or accompanying documentation, please contact Ceylon Vollet as soon as reasonably possible.

Please retain the gemstone, its packaging and all accompanying documentation while the matter is reviewed.

Where a product does not meet an applicable consumer guarantee, your rights and available remedies will be determined in accordance with the Australian Consumer Law.

These rights are separate from our voluntary 14-day change-of-mind return policy.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Goods sold by Ceylon Vollet come with consumer guarantees that apply under Australian law, including requirements relating to acceptable quality and that goods match their description.

Our 14-day change-of-mind return policy is a voluntary policy provided in addition to your statutory consumer rights.

Personal Delivery & Private Handover

This Postal Delivery & Returns Policy applies primarily to gemstones purchased online and delivered to the customer.

Selected higher-value gemstones may instead be eligible for Personal Delivery & Private Handover by prior arrangement.

Purchases made through that service are subject to our separate Personal Delivery & Private Handover Policy, including applicable reservation deposit, inspection and handover conditions.

→ View our Personal Delivery & Private Handover Policy

Contact Us

If you have any questions about delivery or returns, please contact us before purchasing.

Ceylon Vollet Natural Coloured Gemstones Hobart, Tasmania, Australia

Email: contact@ceylonvollet.com.au WhatsApp: +61 469 374 218

Unearthed. Uncommon. Unforgettable.

For selected higher-value purchases, Ceylon Vollet may contact you before dispatch to confirm appropriate secure delivery arrangements. Where necessary, Ceylon Vollet may arrange an alternative suitable delivery method.

Secure & Discreet Packaging

Email: contact@ceylonvollet.com.au
WhatsApp: +61 469 374 218

Ceylon Vollet

Natural Coloured Gemstones
Hobart, Tasmania, Australia

Email: contact@ceylonvollet.com.au
WhatsApp: +61 469 374 218