Personal Delivery & Private Handover Policy

At Ceylon Vollet, we understand that acquiring a significant natural gemstone is a considered and personal decision.
 
For selected high-value gemstones, we offer a Personal Delivery & Private Handover service by prior arrangement.

Where practical, this provides you with the opportunity to personally view your selected gemstone, review its accompanying documentation and complete your purchase in a secure and considered setting.
 
Availability is subject to gemstone value, location, travel requirements and individual arrangements.
 
1. Eligibility
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Personal Delivery & Private Handover is available only for selected gemstones and is offered at the discretion of Ceylon Vollet.
Before requesting a reservation deposit, we will confirm whether the gemstone and proposed location are eligible for this service.
 
Availability may depend upon:

• the value of the gemstone;

• the customer's location;

• travel requirements;

• availability of an appropriate meeting location; and

• other practical or security considerations.

 
Offering this service for one purchase does not guarantee its availability for another purchase or location.
 
2. Gemstone Information Before Reservation
 
Before a Personal Delivery & Private Handover arrangement is confirmed, the customer will be provided with the relevant available information about the gemstone.

This may include:

• gemstone type and variety;

• carat weight;

• dimensions;

• shape and cut;

• colour;

• disclosed clarity characteristics;

• treatment status where known or independently reported;

• geographic origin where supported by appropriate documentation;

• laboratory name and report number;

• photographs and video; and

• the total agreed purchase price.

Natural coloured gemstones can present differently under daylight, indoor lighting and other light sources. Their appearance may also vary between cameras, screens and viewing environments.
Reasonable differences caused solely by lighting, photography or display settings do not necessarily mean that the physical gemstone differs materially from its description.

3. Reservation Deposit
 
A 10% reservation deposit is required before a Personal Delivery & Private Handover appointment is confirmed.
The deposit:

• reserves the specific gemstone for the customer;

• demonstrates the customer's intention to proceed with the proposed purchase;

• contributes toward the agreed purchase price; and

• allows Ceylon Vollet to begin arranging the handover.

Once the deposit has been received, the gemstone may be temporarily withdrawn from sale while the agreed handover is being arranged.
The remaining 90% of the purchase price is not required before the customer has had the agreed opportunity to inspect the gemstone and its accompanying documentation at the handover.

4. Secure Meeting Arrangements

For the safety, privacy and comfort of everyone involved, Personal Delivery & Private Handover appointments will take place at an appropriate secure meeting location arranged or approved by Ceylon Vollet in consultation with the customer.
The location will be confirmed before the appointment.
Depending on the circumstances, a suitable professional, monitored or otherwise secure environment may be selected to allow the gemstone and its documentation to be viewed comfortably.
Ceylon Vollet reserves the right to decline, relocate or cancel a proposed meeting location where it is considered unsuitable for a secure handover.
Customers should not assume that delivery to a private residence or another requested location will automatically be available.

5. Viewing the Gemstone
 
At the appointment, the customer will be given a reasonable opportunity to inspect the reserved gemstone and review the documentation supplied with it.

Where applicable, this may include comparison with:

• the advertised product information;

• the gemstone's measurements and weight;

• photographs and videos supplied before the appointment; and

• the accompanying independent laboratory report.

A laboratory report records the findings and opinions of the issuing laboratory at the time that laboratory examined the gemstone. Ceylon Vollet does not independently alter or expand the findings stated by the issuing laboratory.

6. Completion of the Purchase

Where the gemstone is genuine and materially corresponds with the agreed product description and accompanying documentation, the customer is expected to proceed in accordance with the agreed purchase arrangement.
The remaining 90% balance must be paid and the payment confirmed before the gemstone is released to the customer.
Ownership and possession of the gemstone remain with Ceylon Vollet until the full agreed purchase price has been received.
The 10% reservation deposit will be credited in full toward the final purchase price.

7. If the Gemstone Does Not Materially Match

If, at the handover, the gemstone is found not to be genuine or materially differs from an important characteristic expressly represented as part of the sale, the customer will not be required to complete the purchase.

Examples of a potentially material discrepancy may include an incorrect:

• gemstone identity;

• stated carat weight beyond normal measurement tolerance;

• treatment status;

• laboratory report or report details;

• stated geographic origin where represented as independently confirmed; or

• other significant characteristic expressly relied upon in agreeing to purchase the gemstone.

Where such a material discrepancy is established, the reservation deposit will be refunded in full.

8. Change of Mind

Personal Delivery & Private Handover involves reserving an individual gemstone and may involve travel, scheduling and other costs.
If a customer decides not to proceed for reasons unrelated to the gemstone's authenticity or a material discrepancy in its agreed description, the matter will be handled in accordance with these terms and applicable Australian law.
Where permitted by law, Ceylon Vollet may deduct from the reservation deposit reasonable costs actually incurred in connection with the reservation and handover arrangement. Any remaining refundable balance will be returned to the customer.
Ceylon Vollet will not impose a cancellation amount that exceeds what it is lawfully entitled to recover.
Nothing in this section limits any rights the customer may have under the Australian Consumer Law.

9. Customer Cancellation Before the Appointment
 
If you need to cancel or change an agreed handover appointment, please contact Ceylon Vollet as soon as reasonably possible.
Where practical, we will attempt to arrange an alternative appointment.
Repeated cancellations, unreasonable delay or failure to communicate may result in cancellation of the reservation.
Any treatment of the reservation deposit will be determined in accordance with these terms, the circumstances of the cancellation and applicable Australian law.
 
10. Missed Appointments
 
If a customer fails to attend an agreed appointment without reasonable notice, Ceylon Vollet may cancel the Personal Delivery & Private Handover arrangement.
Where Ceylon Vollet has incurred reasonable costs associated with the reservation or planned handover, those costs may be taken into account in determining any amount refundable from the reservation deposit, to the extent permitted by law.

11. Cancellation by Ceylon Vollet
 
Ceylon Vollet may cancel or postpone a Personal Delivery & Private Handover arrangement where circumstances make the planned handover impractical or inappropriate, including travel disruption, safety concerns, illness or other unforeseen circumstances.
Where Ceylon Vollet cancels the transaction and a mutually acceptable alternative arrangement cannot be made, the customer's reservation deposit will be refunded in full.
 
12. Payment at Handover
 
The remaining purchase balance must be paid using a payment method accepted by Ceylon Vollet.
The gemstone will not be released until Ceylon Vollet has confirmed receipt of the full cleared purchase price.
For security reasons, Ceylon Vollet may place limits on the payment methods available for high-value transactions.

13. Independent Laboratory Documentation
 
Where a gemstone is sold with an independent laboratory report, the issuing laboratory and report number will be identified in the product information where applicable.
Customers are encouraged to review the report before completing their purchase and, where the issuing laboratory provides an online verification service, to verify the report through the laboratory's official records.
Certificate or report verification confirms the recorded laboratory report. It does not by itself establish that another physical gemstone presented separately is the same gemstone originally examined by that laboratory. The gemstone and report should therefore be considered together.

14. Natural Characteristics
 
Natural gemstones may contain inclusions, growth features, colour zoning or other characteristics resulting from their natural formation.
Such characteristics are not automatically defects.
Where a characteristic is material to the appearance or value of a particular gemstone and is known to Ceylon Vollet, we aim to represent it transparently through product descriptions, photographs, videos or other information where reasonably practicable.

15. Photography and Colour Representation
 
Ceylon Vollet makes reasonable efforts to present each gemstone faithfully.

However, coloured gemstones may appear different depending upon:

• daylight or artificial lighting;

• colour temperature;

• viewing angle;

• surrounding colours;

• photographic equipment; and

• the calibration and settings of the customer's screen.
   

Customers requesting Personal Delivery & Private Handover are encouraged to view the physical gemstone under the available viewing conditions before completing the final payment.