Delivery & Returns

Complimentary Secure Delivery Within Australia 

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Ceylon Vollet provides complimentary secure delivery within Australia for gemstone purchases.
 

Orders are generally dispatched following confirmation of payment, with an estimated delivery timeframe of 3–7 business days from dispatch.
 

For gemstone orders sent through Australia Post, appropriate Extra Cover and Signature on Delivery will be arranged in accordance with Australia Post's requirements for valuable items.
 

For selected higher-value purchases, Ceylon Vollet may contact you before dispatch to confirm appropriate secure delivery arrangements.
 

Secure & Discreet Packaging
 

Every gemstone is carefully prepared for delivery together with its accompanying laboratory report, certificate or other documentation, where applicable.
 

Gemstones are securely packaged within protective packaging designed to prevent movement and protect the contents during transit. External packaging is discreet and does not identify the contents as gemstones or other valuable items.
 

Tracking & Delivery
 

Tracking details will be provided once your order has been dispatched.
 

Customers are responsible for providing an accurate and complete delivery address at checkout. If you notice an error in your delivery details, please contact Ceylon Vollet as soon as possible.

→ View our Postal Delivery and Return policy