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Privacy Policy

Last updated: 8 September 2026

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Ceylon Vollet respects your privacy and is committed to handling personal information responsibly and transparently.

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This Privacy Policy explains how Ceylon Vollet collects, uses, stores and discloses personal information when you visit our website, make a purchase, submit an enquiry, request gemstone sourcing, arrange a private handover or otherwise communicate with us.

1. Information We May Collect

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Depending on how you interact with Ceylon Vollet, we may collect information including:
 

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • order and transaction information;

  • gemstone preferences and sourcing requirements;

  • information you provide through enquiry or contact forms;

  • correspondence through email, WhatsApp or other communication channels;

  • photographs or reference images you voluntarily provide;

  • information associated with delivery, returns or Personal Delivery & Private Handover arrangements; and

  • technical information associated with use of our website, such as device, browser, IP address, cookies and website activity.

2. Payment Information

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Payments made through our website may be processed by third-party payment providers.

Ceylon Vollet does not generally receive or store your complete credit or debit card details. Payment information is handled by the applicable payment provider in accordance with its own security and privacy practices.

3. How We Collect Information
 

We may collect personal information when you:

  • purchase a gemstone through our website;

  • create or complete an order;

  • contact us by email, telephone or WhatsApp;

  • submit an enquiry or gemstone sourcing request;

  • arrange Personal Delivery & Private Handover;

  • request a return or other assistance;

  • subscribe to communications, where offered; or

  • interact with our website and its associated services.
     

Some information may also be collected automatically through cookies and similar technologies used by our website platform and service providers.

4. How We Use Your Information

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We may use personal information to:

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  • process and fulfil orders;

  • arrange secure delivery;

  • communicate about purchases and enquiries;

  • arrange Personal Delivery & Private Handover;

  • respond to gemstone sourcing requests;

  • process eligible returns and refunds;

  • provide customer support;

  • maintain transaction and business records;

  • protect against fraud, misuse and security risks;

  • operate and improve our website and services; and

  • comply with applicable legal, regulatory and accounting obligations.

 

We will not sell your personal information.

5. Service Providers
 

To operate our business, information may be processed or disclosed to trusted third parties where reasonably necessary, including providers of:
 

  • website and e-commerce services;

  • payment processing;

  • email and communications;

  • delivery and courier services;

  • website analytics and technology services; and

  • professional, accounting or legal services.


These providers may process information according to their own privacy policies and applicable laws.

6. Cookies and Website Technologies
 

Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand website usage, improve performance and support security.

Your browser may allow you to restrict or disable cookies. Some website functions may not operate correctly if certain cookies are disabled.

7. Storage and Security
 

Ceylon Vollet takes reasonable steps appropriate to the nature of our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Access and Correction
 

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to certain requests.

9. Marketing Communications
 

Where we send marketing communications, you may request to stop receiving them at any time by using an available unsubscribe function or contacting us directly.

Transactional communications relating to an order, enquiry, delivery, return or other requested service may still be sent where necessary.

10. Third-Party Websites
 

Our website may contain links to third-party websites or services. Ceylon Vollet is not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable requirements.

The latest version will be published on our website with the date of the most recent update.

12. Contact Us
 

For questions, requests or concerns regarding privacy, please contact:
 

Ceylon Vollet
Natural Coloured Gemstones
Hobart, Tasmania, Australia

Email: contact@ceylonvollet.com.au
WhatsApp: +61 469 374 218

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